WB The Creative Jewellery Group publicly reports corporate social responsibility performance. These reports set out our policies and principles and summaries our responsibilities throughout the supply chain, corporate governance system, commitment to ethical business conduct and compliance, products and customer services and human resources to share in the rewards of our success.
At WB The Creative Jewellery Group we endeavour to be the trusted and preferred supplier of jewellery for retailers worldwide. We achieve our goal by building on our values of innovation, by understanding our customers and suppliers, and by nurturing the talent and passion of our people in a culture of continual improvement.
We strive to build a globally respected organisation that fulfils the needs of all our stakeholders. Responsible business practices and social awareness have always been part of WB The Creative Jewellery Group and they are virtues which we strive to honour in our daily operations as well as through initiatives that aim at raising the bar for the jewellery industry.
At WB The Creative Jewellery Group we believe that corporate social responsibility and our aspiration to offer high quality jewellery go hand in hand. Being a leader in the jewellery industry demands not only strong financial results but also balancing economic growth with social and environmental responsibility. Corporate Social Responsibility ensures we grow in a responsible way. Integrating CSR into our operations helps us to reduce costs, manage risks, minimise our impacts, attract and retain talent and strengthen our brand and business overall.
The Creative Jewellery Group is committed to advancing responsible business practices, from the sourcing of gemstones, precious metals and other materials to the manufacturing and marketing of our jewellery. We believe that our business shall benefit our stakeholders and not least our customers.
At WB Creative Jewellery Group we continuously strive to strengthen our corporate governance system, recognising that sound corporate governance is extremely important in operating WB The Creative Jewellery Group effectively, efficiently, and in a way that increases corporate value over the mid to long term. WB Creative Jewellery Group approaches its corporate governance through two basic principles:
(a) The Board of Directors focuses on effective oversight of management's operation of the business, including through the activities of the nominating, audit and maintaining a sound and transparent governance framework.
b) The Board determines the fundamental management policies of the WB Creative Jewellery Group Group and other material matters and delegates to senior management to conduct the business operations of the WB Creative Jewellery Group in line with their respective responsibilities, as defined by the Board, with a view to promoting timely and efficient decision making within the WB Creative Jewellery Group.
Responsible Jewellery Council - Accreditation May 2015
WB The Creative Jewellery Group mission is to increase consumer confidence in diamond, gold and platinum group metals. We have accomplished this through the successful implementation of a system for certification of responsible business practices that is widely recognised and valued by our stakeholders.
The Responsible Jewellery Council accreditation comes to our company as a further and very important accomplishment.
The Responsible Jewellery Council is a not-for-profit organisation that has been established to promote responsible ethical, social and environmental practices, which respect human rights, throughout the Diamond and Gold Jewellery supply chain, from mine to retail.
By having the accreditation we are promoting doing the right thing. It shows leadership to the industry, demonstrates to our many customers, both here and aboard, of our total commitment to ensuring that our products are sourced in the most ethical manner possible in a transparent and accountable manner.
Responsible Supply Chain
In recent years, stakeholders have grown increasingly aware of how crucial it is that companies fulfill their overall responsibilities throughout our supply chain. At WB The Creative Jewellery Group we take these stakeholder concerns seriously and are working closely with our suppliers on initiatives in fields such as human rights, labor conditions, health and safety, and environmental protection. These initiatives not only cover WB The Creative Jewellery Group own sites, but sites throughout the supply chain.
The foundation of WB The Creative Jewellery Group efforts to build a responsible supply chain is the compliance of each and every director, and employee with the WB The Creative Jewellery Group Code of Conduct and ethical business practices. Based on this approach, we focus on supply chain management and responsible purchasing of materials and work with suppliers to establish a responsible supply chain that ensures compliance with the WB The Creative Jewellery Group Supply Chain Code of Conduct.
At WB The Creative Jewellery Group, Fiona Pluck, Head of QC and QA, takes the lead in promoting responsible sourcing activities in cooperation with other related departments, business groups and relevant functions at manufacturing sites.
Implemented an annual survey for use in relation to the four designated minerals under US law on conflict minerals.
Required suppliers' continual compliance with the WB the Creative Jewellery Gropus Conflict Diamonds Policy.
Nearly a quarter of suppliers are Responsible Jewellery Council Accredited.
Regular overseas visits to all our suppliers.
Looking to the Future
In order to further strengthen efforts to establish a responsible supply chain, we will maintain our RJC accreditation through an ongoing programme of audit and continuous improvement. We will carry on with supplier reviews, audits and accreditations to ensure they meet required standards. We will look to expand assessments from our own sites and suppliers, for example by having primary suppliers request secondary suppliers to comply with the WB The Creative Jewellery Group.
WB The Creative Jewellery Group remains committed to ongoing efforts to raise awareness and educate to focus the attention and boost the capacity of WB The Creative Jewellery Group employees. Likewise for supplier employees engaged in the supply chain to respond effectively to responsible supply chain issues.
Ethics and Compliance
WB The Creative Jewellery Group has a strong and well established commitment to ethical business conduct and compliance with applicable laws and regulations. Senior management sets the core values for the company, the expectations for ethical business conduct, and leads by example.
WB The Creative Jewellery Group Code of Conduct anchors our ethics and compliance program. Our Code sets out our standards for ethical conduct, our core values and our basic policies on important topics such as compliance with laws and regulations, fair competition in business dealings, anti-corruption, protection of confidential information and intellectual property, respect for human rights, safety of products and services, environmental conservation, and information disclosure.
At WB The Creative Jewellery Group, Fiona Pluck, Head of QC and QA, takes the lead in promoting Ethical and Compliance activities in cooperation with other related departments, business groups and relevant functions at manufacturing sites
Continue to establish The Code of Conduct, adopting the ETI best practices for WB the Creative Jewellery Group and those of its suppliers.
Continue to asses our own sites and those of its suppliers.
Established and monitored procedures to be able to demonstrate compliance with new national and international legislation.
Looking to the future
We continue to promote our corporate culture to help ensure that our personnel conduct our business activities ethically. Senior management will continue to allocate resources and set priorities to promote our compliance activities and will continue to send clear messages of the importance of business ethics and compliance. We will continue to enhance our group wide compliance activities.
Quality and Services
In recent years, customers and other stakeholders have become increasingly concerned about the protection of consumer rights. Product safety, security, and accessibility are very important in this respect. WB The Creative Jewellery Group is expected to provide products and customer services that are high in quality from the customer's point of view.
True to its Philosophy and Policy for Product Quality and Customer Services, WB The Creative Jewellery Group is wholeheartedly committed to improving product and service quality from the customer's point of view in order to both maintain and enhance satisfaction, confidence, and trust. In particular, WB The Creative Jewellery Group is working to ensure product quality and improve accessibility and usability, in the conviction that its most important goal is to remain a highly trusted partner to all customers
WB The Creative Jewellery Group has configured its quality management system by defining quality management mechanisms across all processes, from product development, planning, design, and manufacturing through sales and customer service. This has included defining the roles, responsibilities, and authority of those responsible for product and customer service quality and establishing guidelines.
In order to deliver customers quality product and customer service that exceed their expectations, WB The Creative Jewellery Group adopted a wide range of in-house rules, and abided by them.
WB The Creative Jewellery Group analysed customer feedback (including comments made on social networking sites, in an effort to improve quality and products.
In order to provide customers with truly useful support and information, staff who deal directly with customers attended training to familiarise themselves with new technologies and shared information on how to solve problems.
Looking to the future
WB The Creative Jewellery Group will continue to take the customer's point of view in order to deliver product quality and customer service that exceed customers' expectations. This is a necessary first step toward ensuring product quality and security, and preventing safety problems before they cause any harm. With these aims in mind, WB The Creative Jewellery will continue making use of its worldwide network to collect and analyse information which can then be reflected in the next releases of products and services.
WB The Creative Jewellery Group recognises its employees to be its most important resource and understands how critical it is to leverage the unique traits of each employee, provide opportunities for employees to improve and make the most of their skills and capabilities. We strive to build a safe and inclusive working environment in which employees accept and embrace their differences. We ensure equal treatment for all, irrespective of any protected characteristic.
WB The Creative Jewellery Group has put into place recruitment and training policies and processes to ensure that diversity and inclusion are the norm. The safety, welfare and work-life balance of our employees is protected by the application of our Health and Safety management system, the open door policy of a caring HR team and our flexible approach to working hours and home working where possible.
HR polices are made available to all staff and are published on-line in our employee Handbook, which is reviewed and updated on a regular basis. The HR department supported by external consultants and legal experts reports directly to the Managing Director who ensures our policies and practises reflect our values.
Main Achievements in 2016
Introduced an Employee Assistance Programme, which provides direct access to an advisory support service for employees and their families at a time of need.
Provided HR training for all managers
Maintained our Investors in People accreditation
Increased the % of women at board level from 22.2% to 37.5 %
Looking to the Future
WB The Creative Jewellery Group will be working to promote diversity and inclusion, devoting especially close attention to the recruitment and education of key personnel and their promotion to important positions. In addition to building a pleasant working environment through the ongoing implementation of safety and health improvement activities, WB The Creative Jewellery Group will increase the opportunities for employee's professional development through enhanced on and off the job training and coaching.
Code of Conduct
WB The Creative Jewellery Group has implemented a Code of Conduct with its employees and suppliers. These codes set out the standards of best business ethical practices that are to be respected and which should be the basis of our business decisions. The code describes our commitments towards different key business integrity issues such as equal employment opportunity, health and safety standards, ethical business practices, the integrity of working relations and the respect of the environment.
As part of the implementation of this Code, our suppliers have confirmed to us that no area of divergence between their operations and the requirements of the Code has been identified and that they have shared these expectations with their own employees.
1. We are committed to conducting business to a high ethical standard and to ensuring integrity, transparency and conformance with Applicable Law.
2. We do not engage in Bribery and/or corruption.
3. We do not tolerate Money Laundering and/or financing of terrorism.
4. We adhere to the Kimberley Process Certification System and the World Diamond Council voluntary System of Warranties, whose purpose is to put an end to conflict diamond trade.
5. We accurately disclose the material characteristics of the products that we sell.
6. We take reasonable measures to ensure the physical integrity and security of product shipments.
7. We respect commercial confidentiality and data privacy.
HUMAN RIGHTS AND SOCIAL PERFORMANCE
8. We believe in and respect the fundamental human rights and the dignity of the individual, according to the United Nations Universal Declaration of Human Rights.
9. We do not tolerate the use of Child Labour.
10. We do not use any forced, bonded, indentured or prison labour, nor restrict the freedom of movement of
Employees and dependents.
11. We are committed to high standards of Health and Safety in our activities.
12. We do not prevent workers from associating freely. Where laws prohibit these freedoms, we support parallel means of dialogue.
13. We do not discriminate based on race, ethnicity, caste, national origin, religion, disability, gender, sexual
orientation, union membership, political affiliation, marital status, physical appearance, age or any other
applicable prohibited basis in the workplace.
14. We do not use corporal punishment under any circumstances and prohibit the use of degrading treatment,
harassment, abuse, coercion or intimidation in any form.
15. We adhere to working hours and remuneration legislation.
16. We support the development of communities where we operate, contributing to their social and economic welfare.
17. We recognise and respect the rights of indigenous peoples and the value of their traditional, cultural and social heritage.
18. We conduct our business in an environmentally responsible manner.
19. We manage our environmental footprint by eliminating or minimising negative environmental impacts.
20. We ensure the efficiency of our business activities by managing our use of resources and energy.